Earlier this week, The Straits Times reported the sudden closure of travel agency Sky Travel & Tours, which left many of its customers stranded.
One such customer was 68-year-old cleaner, Madam Teo Ino Meo, who had booked her dream tour to Hokkaido with the agency. For months, Madam Teo had been saving up for the trip, only to be informed on departure day that the agency had suddenly closed, leaving her shell-shocked. Her long-anticipated holiday was not going to happen.
Here's how the disappointment gained resonance!